Privacy Policy

# Privacy Policy for StemTabber

**Effective Date**: November 16, 2025

**Last Updated**: November 16, 2025

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## Introduction

StemTabber (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS mobile application (“App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

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## Information We Collect

### 1. Personal Information You Provide

**Account Information**:

– Apple ID (if using Sign in with Apple)

– Email address (optional, for account recovery)

– Username or display name (if you choose to create one)

**Subscription Information**:

– Subscription tier (Free, Starter, or Premium)

– Purchase history and subscription status (managed through Apple’s App Store)

– Payment information is NOT collected by us – all transactions are handled by Apple

**Content You Upload**:

– Audio files you upload for processing

– Recordings you create using the in-app recording feature

– File metadata (file name, duration, format, upload date)

### 2. Automatically Collected Information

**Usage Data**:

– Number of audio files processed

– Processing duration and timestamps

– Features used (stem separation, playback, mixing controls, etc.)

– App crashes and error reports

– Device performance metrics

**Device Information**:

– Device type and model (e.g., iPhone 15 Pro)

– Operating system version (iOS version)

– App version

– Unique device identifiers (for analytics only, not linked to personal identity)

– IP address (for service delivery and security)

**Analytics Data**:

We use third-party analytics services (TelemetryDeck) to collect:

– App usage patterns

– Feature engagement

– Performance metrics

– Crash reports

– User flow through the app

**Note**: Analytics data is anonymized and aggregated. We cannot identify individual users from this data.

### 3. Audio Processing Data

When you upload audio files:

– Files are temporarily stored on our secure cloud servers (Amazon S3)

– Files are processed using our AI stem separation service (RunPod)

– Processed stems (separated audio tracks) are stored temporarily

– **All audio files and processed stems are automatically deleted after 7 days**

– We do NOT listen to, analyze for content, or share your audio files with any third parties except as necessary for processing

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## How We Use Your Information

We use the information we collect to:

1. **Provide Core Services**:

– Process your audio files into separated stems

– Store and deliver processed stems to your device

– Enable playback and mixing features

– Manage your subscription and usage limits

2. **Improve Our Services**:

– Analyze usage patterns to improve app features

– Identify and fix bugs and performance issues

– Develop new features based on user needs

– Optimize processing speed and quality

3. **Communicate With You**:

– Send important service updates

– Notify you of new features or changes

– Respond to your support requests

– Send promotional emails (only if you opt in)

4. **Ensure Security and Compliance**:

– Detect and prevent fraud or abuse

– Enforce our Terms of Service

– Comply with legal obligations

– Protect our rights and the rights of other users

5. **Subscription Management**:

– Track usage against subscription limits

– Process subscription upgrades/downgrades

– Prevent unauthorized access to premium features

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## How We Share Your Information

We do NOT sell your personal information to third parties. We may share your information only in the following circumstances:

### 1. Service Providers

We share data with trusted third-party service providers who help us operate the app:

– **Amazon Web Services (AWS S3)**: Cloud storage for audio files and processed stems

– **RunPod**: GPU processing service for AI stem separation

– **Apple App Store**: Subscription and payment processing

– **TelemetryDeck**: Privacy-focused analytics (anonymized data only)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

### 2. Legal Requirements

We may disclose your information if required by law or in response to:

– Valid legal requests (court orders, subpoenas)

– Protection of our rights or property

– Investigation of fraud or security issues

– Protection of user safety or public safety

### 3. Business Transfers

If StemTabber is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

### 4. With Your Consent

We may share your information for any other purpose with your explicit consent.

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## Data Storage and Security

### Storage Locations

– **Audio Files**: Stored temporarily on Amazon S3 (US East region)

– **Account Data**: Stored on secure servers in the United States

– **Analytics Data**: Anonymized and stored with TelemetryDeck (EU servers)

### Security Measures

We implement industry-standard security measures including:

– Encryption of data in transit (HTTPS/TLS)

– Encryption of data at rest (AES-256)

– Secure API authentication

– Regular security audits

– Access controls and monitoring

– Automatic file deletion after 7 days

### Data Retention

– **Audio files**: Automatically deleted 7 days after upload

– **Processed stems**: Automatically deleted 7 days after processing

– **Account data**: Retained while your account is active

– **Usage analytics**: Retained for up to 2 years (anonymized)

– **Crash reports**: Retained for up to 1 year

**Note**: While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

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## Your Privacy Rights

Depending on your location, you may have the following rights:

### 1. Access and Portability

– Request a copy of your personal data

– Export your uploaded audio files (before 7-day deletion)

– View your subscription and usage history

### 2. Correction and Update

– Update your account information

– Correct inaccurate data

### 3. Deletion

– Delete your account and associated data

– Request deletion of specific uploaded files

– **Note**: Some data may be retained for legal compliance or security purposes

### 4. Opt-Out Rights

– Opt out of marketing communications

– Disable analytics collection (contact us)

– Withdraw consent for optional data collection

### 5. Data Portability (GDPR/CCPA)

– Export your data in a machine-readable format

– Transfer data to another service

### How to Exercise Your Rights

To exercise any of these rights, please contact us at:

– Email: jarshvader@gmail.com

– Subject: “Privacy Request – [Your Request Type]”

We will respond to your request within 30 days.

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## Children’s Privacy

StemTabber is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at jarshvader@gmail.com.

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## International Users

### GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

– Right to access your data

– Right to rectification (correction)

– Right to erasure (“right to be forgotten”)

– Right to restrict processing

– Right to data portability

– Right to object to processing

– Right to withdraw consent

**Legal Basis for Processing**:

– **Performance of Contract**: Processing audio files, providing stem separation

– **Legitimate Interests**: Improving our services, analytics, security

– **Consent**: Marketing communications, optional features

### CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

– Right to know what personal information is collected

– Right to know if personal information is sold or disclosed

– Right to opt out of sale of personal information

– Right to deletion

– Right to non-discrimination

**Note**: We do NOT sell your personal information.

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## Cookies and Tracking Technologies

StemTabber does not use cookies in the traditional web sense, as it is a native iOS app. However, we do use:

### Analytics SDKs

– TelemetryDeck for anonymized usage analytics

– Apple’s built-in analytics (optional, can be disabled in iOS settings)

### Device Identifiers

– IDFV (Identifier for Vendor) for analytics (cannot be used to track across apps)

– We do NOT use IDFA (Identifier for Advertisers)

### How to Opt Out

– iOS Settings → Privacy & Security → Analytics & Improvements → Turn off “Share iPhone Analytics”

– Contact us to disable TelemetryDeck tracking for your account

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## Third-Party Links

The App may contain links to third-party websites or services (e.g., help documentation, support forums). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

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## Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

– Updating the “Last Updated” date at the top of this policy

– Displaying an in-app notification for material changes

– Sending an email notification (if you have provided your email)

Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

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## Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

**Email**: jarshvader@gmail.com

**Subject Line**: “Privacy Policy Inquiry”

**Response Time**: We aim to respond to all inquiries within 5 business days.

For data deletion requests or exercising your privacy rights, please include:

– Your account email or Apple ID

– Specific request details

– Any relevant account information for verification

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## Consent

By using StemTabber, you consent to this Privacy Policy and agree to its terms.

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## Additional Information for App Store

### Apple App Store Privacy Labels

**Data Collected**:

– **Contact Info**: Email (optional)

– **User Content**: Audio files (temporary, deleted after 7 days)

– **Usage Data**: App interactions, feature usage

– **Identifiers**: Device ID (for analytics only)

**Data Linked to You**:

– Subscription information

– Audio files you upload

– Usage history

**Data Not Linked to You**:

– Crash reports

– Anonymized analytics

**Data Used to Track You**: None – We do not track you across apps or websites.

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**Last Updated**: November 16, 2025

**Effective**: November 16, 2025

Email Support

Our support team typically responds within 24 hours.

support@elastikmind.com

Response Time

Most inquiries are answered within 24 hours during business days.

Average: 4-6 hours

Common Support Topics

🔒 Download Issues

Problems accessing your purchased products or expired download links.

💳 Payment Questions

Billing inquiries, refund requests, or payment issues.

🛠️ Technical Support

Installation help, compatibility questions, or bug reports.

📦 Product Information

Questions about product features, updates, or compatibility.

Help Us Help You Faster

When contacting support, please include:

Your order email address
Product name you purchased
Date of purchase
Detailed description of your issue
Screenshots (if applicable)
Error messages you received

Send Email to Support

We'll get back to you as soon as possible